“Obviously, the aggregate emotional information of a team is highly relevant to the team. This relevance applies not only at the time of an emotion, but also throughout the life cycle of that emotion on the team. Any group includes several types of people: emotional leaders, who anticipate others’ feelings with their own; empathic types, who feel what others are feeling; people who routinely project, by transmitting or attaching feelings to others; and the oblivious, the denying, and the obfuscating.”
From “Software for your Head”
by Jim and Michele McCarthy
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